Faqs
General Questions
Where are your products made?
We have a wide range of products, manufactured from all over the world. All of our products are meticulously selected to represent the high quality our clients have come to love and trust.
Do you have physical stores, or are you online only?
Boomsticks has 7 stores across South Africa. See our store page for more information:
How can I contact customer support
For any queries, please contact any one of our stores directly or send an email to onlinesales@boomsticks.co.za
Orders and Payments
How do I place an order?
When buying online, select the products you would like to purchase and add them to your personal basket. Then, simply follow our easy steps to finalise your order and confirm your delivery option.
Is my payment information secure?
All orders placed through our website is secure.
Can I change or cancel my order after placing it?
Yes, simply send an email to onlinesales@boomsticks.co.za and one of our web administrators will assist you with your request.
Do you offer gift cards or store credit?
Yes, we have gift cards available in several different amounts. Unfortunately, we don’t offer store credit.
Returns and Exchanges
How do I initiate a return or exchange?
Simply send an email to onlinesales@boomsticks.co.za and one of our web administrators will assist you with your request.
Are there any items that cannot be returned?
Any perishable item that has been opened or used (including coffee, spices, etc.) and any items that have been severely damaged after delivery (due to incorrect use) cannot be returned.
Do I need to pay for return shipping?
Yes, we will request payment for return shipping.
How long does it take to process a refund?
Refunds generally take 14-21 business days.
Product Information
How do I find the right size for clothing or accessories?
All of our clothing have their respective sizes clearly indicated to ensure that our clients easily find what they need.
Do you offer product warranties or guarantees?
We offer a variety of products from respected brands. Therefore, warranties and guarantees vary from product to product.
Account and Privacy
Do I need to create an account to place an order?
To order from our online store you need to create an account.
Is my personal information safe?
Any information on our website, including names, email and contact details on our website is secure.
Can I view or delete my account data?
To view your account details, simply login to your account and go to “My Account”. To delete your account, simply send an email to onlinesales@boomsticks.co.za for assistance
Customer Support and Troubleshooting
What should I do if I receive a damaged or incorrect item?
Simply send an email to onlinesales@boomsticks.co.za for assistance.
My package hasn’t arrived. What should I do?
Simply send an email to onlinesales@boomsticks.co.za for assistance.
How can I leave a review for a product?
Our website offers a “Review Product” section on each individual product page that you can use to leave us an honest review of the product.
Can I request a custom or personalised item?
We do offer engraving at selected Safari Outdoor® stores.